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We value transparency around here, and we know that comes with questions. You’ve come to the right place, so ask away! Browse the categories below to find your answer, or contact us here.
We look forward to helping you!
Still have a question or issue for our team?
Reach out to us at email@example.com.
If your order was just placed, please email us at firstname.lastname@example.org as soon as possible to request a cancellation. We’ll reach out to our warehouse ASAP and do our best to grab that from the shipping truck for you!
If your order is heading to the wrong place, please email us at email@example.com as soon as possible. We’ll do our best to get your address updated.
As long as your order has not yet been packed, we’re generally able to make changes for you. Please email us at firstname.lastname@example.org with your request and we’ll do our best to make it happen for you.
Just head here! You’ll need your order number and email address.
If you just received your tracking link, don’t worry. Links can take up to 24 hours to update with information. Give it a day, then have a look – you should see your estimated date of arrival. If it’s been a couple of days with no movement, email us at email@example.com and we’ll help track down that package.
Call your local post office directly to schedule a pickup. Be sure to bring a valid ID when picking up your packages from the post office. If you’d rather not swing by, USPS offers a redelivery service that you can use here.
USPS typically holds packages for 15 days. If the addressee (you!) does not claim the package at the end of this period, then the package is returned to the sender (us!).
If it’s been more than 15 days since your order was delivered, please reach out to us directly to find a solution. We’re here for you!
First things first: check your spam folder. (And then never send us there again because we love you.) You can also check your order status here. You’ll just need your order number and email address. If you still can’t find it, email us at firstname.lastname@example.org with your order number. We’ll help you locate your products and give you an ETA on their arrival.
We’re here for you! First, check your order status here. (You’ll just need your order number and email address.) Often, your tracking link will provide some helpful information. And we also recommend checking with your neighbors in case the carrier delivered it next door.
If your order is nowhere to be found, please email us at email@example.com with your order number. We’ll track your order down for you and make everything right in the world – we’ve got your back.
We hate to hear this! Sometimes our products go for a wild ride on their way across the country (or world) to you and things go awry. Allow us to make it right for you. Please simply send us an email at firstname.lastname@example.org. Please include your order number, a description of what happened, and photos of the damage. We’ll send out another shipment to you right away.
About Our Subscriptions
At Ora, we know a healthy lifestyle requires some consistency, which is why we created our subscription program. You’ll receive 20% off of every order and receive exactly what you want at the frequency you want it. Subscribers can skip shipments, delay shipments, and even switch up their orders as often as desired without penalty. Rest assured, you’re only charged when your order processes and ships. All subscription orders over $50 ship for free. Questions? Let us know!
Once you activate your account, simply sign in here to make your desired changes. You can change your shipping address, update your payment info, and adjust your products anytime! We’re always happy to make these for you, as well. We’re here to help!
(Note: If you’d like to make updates to an order that already processed, please contact us.)
Our subscriptions are currently available to customers in USA and Canada. Our team is working hard to expand our services around the globe – please stay tuned!
To our favorite UK and Australia customers: Be sure to place your orders for one-time products only so you can successfully complete your purchase.
That’s likely because your account has not been activated yet. This is just another layer of security we’re proud to offer to our one-time purchase and subscription customers alike. Check all of your inboxes for an Account Activation email from us and you should be all set.
If you didn’t receive this email, let us know and we’ll send it on over to your inbox. We’re just a chat away!
We’re sorry to see you go, but we understand! If you’d rather adjust your delivery frequency or switch up your subscription, send us an email at email@example.com. We’ll get you all squared away!
If you’d like to cancel for now, follow these steps:
- Log into your account here.
- In the menu, select “Cancel Upcoming Subscription.” This will cancel the products in your next scheduled shipment. If you have products on different dates, please refresh your page and continue to cancel your upcoming subscriptions until you receive a confirmation page.
- Check your inbox (and spam folder if you don’t immediately something from us) – you will receive a confirmation email that your subscription is fully canceled. If you did not receive this, please reach out to us to ensure your subscription is canceled.
You’re also welcome to email us at firstname.lastname@example.org with this request and we’ll cancel your subscription for you! Please be sure to include the email address attached to your account.
It’s been our pleasure having you and we hope our paths cross in the future!
At the moment, we ship to the USA, Canada, Australia, New Zealand, and the UK. If you’d like to receive Ora in a different part of the world, let us know at email@example.com. We’ll ask our team to get working on it!
Let’s run through it!
Orders with standard shipping generally deliver within 3-5 business days after it’s been shipped. DHL takes these orders the first half of the way and USPS delivers to your door.
Orders with expedited shipping travel from warehouse to doorstep with UPS, and generally deliver within 2-3 days. Note that UPS cannot deliver to P.O. boxes.
Standard shipping takes 1-3 business days to process and, generally, 7-10 business days to deliver. Your order will start off its journey with DHL, then be delivered by Canada Post.
Expedited shipping takes 1-3 business days to process and, generally, 3-6 business days to deliver. Your order will start off its journey with DHL, then be delivered by Canada Post.
Australia, New Zealand, UK
International standard shipping takes 1-3 business days to process and, generally, 7-10 business days to deliver. Your international order will start off its journey with DHL, then be delivered by:
AUS: DAI Post
NZ: New Zealand Post
No matter your location, you can track your order here to see how it’s faring along its journey!
No matter your location, your shipping costs will be calculated before you check out.
One-time orders under $100 ship standard for $8.95 (orders over $100 ship for free).
Subscription orders under $50 ship standard for $6.95 (orders over $50 ship for free).
Expedited shipping is $12.95.
All orders over $100 ship for free.
On orders under $100, shipping will range from $9.95 to $14.95. Expedited shipping ranges from $19.95 to $24.95.
Australia, New Zealand, UK
Standard shipping ranges from $9.95 to $19.95 depending on your location and order total.
Note: We don’t want you to go through a hassle upon delivery, so we’ve built all international shipping fees (including customs, duties, import, and brokerage fees) into your shipping total at checkout. There will be nothing to pay upon delivery.
By ordering from this site, you hereby authorize IDS Logistics, and/or its service providers to act as your agent to retain customs brokers and/or freight forwarders for the purpose of transacting customs business with all relevant customs and revenue authorities on your behalf, including, but not limited to, arranging for the importation of each commodity ordered by you, assigning Harmonized System classification codes to each commodity, accounting for duties and taxes on your behalf, and managing any dispute with such authorities regarding customs classifications, applicable duties and/or taxes. You further authorize the customs brokers and/or freight forwarders selected by IDS to make, endorse, sign, declare and/or swear to any customs entry, withdrawal, declaration, certificate, bill of lading and/or any other documents required by law or regulation in connection with the importation and/or transportation of the commodity that is shipped or consigned to you or your designee for shipment out of the United States and into any other country. You understand, and agree, cost quotes are best estimates and may not always reflect the actual cost to Pitney Bowes Inc. You will incur no additional charges or refunds for the difference between the quotes and the actual cost to IDS. IDS’ services are intended for merchandise that is not being delivered for resale purposes.
Returns and Refunds
We craft our supplements with the intention of being beneficial to your health as well as your taste buds and it’s of the utmost importance to us that you enjoy using them. We mean business on this one. If you’re at all dissatisfied with your product, send us an email at firstname.lastname@example.org within 60 days of your purchase and we will refund you in full. This policy applies to the first bottle you purchase of each product.
If you are unhappy with your first purchase for any reason, please reference our refund policy FAQ above (we take our satisfaction guarantee seriously!) and email us at email@example.com so we can get your refund going.
For any unopened products purchased from our website within 60 days, we accept returns to our warehouse in exchange for a full refund. Simply email us at firstname.lastname@example.org to begin the process. In your email, please your order number, confirmation that your product is entirely unopened, and the reason for your return. Please note that we do not supply pre-paid return labels and ask that our customers handle the shipping fee back to us.
Please allow 5-10 business days for our team to process your return and issue your refund.
Sorry, folks! We don’t provide international returns at this point in time.
Refunds should arrive back on your statement within 3-5 business days of processing. Please email us at email@example.com if you have any questions.
We source our beautiful ingredients from around the world, and everything is made here in America.
We have single-serving sizes of some of our products you can purchase directly from our website! These are perfect to pick up for a good idea of how our products taste and feel. Word on the street is these packets make great care package gifts and stocking stuffers. 🙂
Here are your options:
- Probiotic + Prebiotic Powder – Apple Raspberry
- Probiotic + Prebiotic Powder – Lavender Lemonade
- Chocolate Protein Powder
- Vanilla Chai Protein Powder
- Vanilla Protein Powder
- Collagen-Boosting Powder
- Greens Powder
- Pre-Workout Powder
While we don’t currently offer single servings of our other products, we think you’ll like our return policy (if you’re unhappy with your product for any reason, let us know within 60 days and we’ll refund you 100%).
Find us online (right where you are!), Amazon, Ulta, and at The Vitamin Shoppe near you! You can also find us in these awesome natural retailers. If you’re after something specific, we recommend calling ahead to make sure your local store has it in stock.
Mastercard, American Express, Discover and other select payment cards. We also accept PayPal and Amazon Pay.